Processing time: 14-21 Business days (Subject to order volume, current statuses are always displayed in shop banners)
Shipping: Orders are processed and shipped in the order received.
Once your order is ready you will receive a tracking number to the email address you register at checkout.
All orders are shipped tracked with Canada Post.
Here are the current estimated arrival times:
Canada: 4-7 business days*
USA: 8-24 business days*
International: 10-30 business days*
*delays may still extend beyond the estimated delivery timeframe.
This is just a general timeframe. We cannot guarantee shipping delivery times as we have no control over postal services.
International customers are responsible for any duty and taxes from their country that may incur at the time of delivery.
Buyers are responsible for providing the correct mailing address when they place their orders. In the event a package is returned to us, you are responsible for paying the re-shipping fee.
If your order is damaged in transit, please contact us immediately with clear photos of the damage and we will work something out with you. If your order is lost in shipping, Luna Dark will investigate directly with the postal system(s) and begin a claim on your package. In this event, once it is confirmed to be lost, Luna Dark will replace your order.